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Medical Administrative Assistant

This course is currently only offered online.


The Medical Administrative Assistant performs routine clerical and organizational tasks. They organize files, draft messages, schedule appointments, transcribe dictation, key electronic health records, and support other staff. A basic knowledge of medical terminology, insurance, billing practices, electronic health records, and hospital or laboratory procedures is preferred. The nation is entering a new era of health care where providers can use electronic health records to improve patients’ health and the way health care is delivered in this country. Administrative assistants may find employment in hospitals, chiropractors, and medical offices.


According to The Department of Labor, the overall employment of Administrative Assistants is expected to grow 12% from 2010 to 2020. Medical Administrative Assisting is the only occupation that is expected to have much faster than average employment growth. This is driven by the rapid growth of the healthcare industry. American Hospital Association’s Survey of IT adoption results indicate 15.1% of acute care hospitals have adopted at least a “basic” EHR. That represents growth of nearly 75% since 2008.

Program Information

The Medical Administrative Assistant student will attend class 8 hours each week for a period of 4 weeks. Electronic Health Records course is taken as a self-study during the 4 weeks to be completed as the homework portion of class. Successful completion of all courses required to receive program certificate of completion.

The day classes are offered on Monday and Wednesday or Tuesday and Thursday rotation from 8:00a.m.-12:00p.m. The afternoon classes are offered on Monday and Wednesday rotation from 1:00p.m.-5:00p.m.

Program Objectives

1. Develop the ability to elaborate on the personal qualities and job responsibilities of a Medical Administrative Assistant
2. Show with examples, how the Medical Administrative Assistant should communicate effectively with patients, using both verbal and non-verbal communication
3. Assess the impact of OSHA and HIPAA on a medical office
4. Describe the different medical specialties and outline the role and duties of other allied health professionals
5. Write a business letter, applying correct letter formatting and style
6. Describe different types of appointment scheduling systems and ways of maintaining a physician’s schedule
7. Explain how to create and maintain accurate patient records
8. Explain and demonstrate each step in the filing process
9. Explain and show how to educate patients with special needs
10. Describe the healthcare claim preparation process
11. Demonstrate the process used to locate correct codes using the ICD-9-CM and CPT
12. Describe the various bookkeeping systems and show how to manage a billing cycle efficiently
13. Elaborate on the specialization options available to an Administrative Medical Assistant

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